Cancellations and Returns
An order can be cancelled within 24 hours, however, if the goods have already been shipped, you will be liable for them until they are returned to us as outlined in our Return Policy. We endeavour to ship all orders within 48 hours (subject to availability). If you wish to cancel an order which has already been processed and shipped, you will need to return the goods when they arrive.
In order to return an item, you will need to obtain a Return Authorisation Number (RAN) in advance. The RAN should be clearly labelled on the outside of the package when it is returned. Radiator is not liable for loss of items returned without an RAN in advance. All merchandise with an RAN must be shipped back to Radiator within 14 days of the date that the RAN was issued (you may ship by any method you choose). Please retain your shipping confirmation for proof of shipping until you have received a refund or exchange from Radiator for the returned product. Any return that is not shipped within 14 days of receiving the RAN will be null and void.
To get RAN #, follow these instructions:
- Email Radiator's customer service at firstname.lastname@example.org or phone 1300 19 58 33
- Secure your equipment inside the original shipping box if possible or use similar packaging materials and make every effort to ensure that the product is not damaged during shipping.
- Write your RAN number on the box in LARGE letters next to the shipping address. For example, "RMA 1140."
- Ship the item to:
5 Mews Road
Any unauthorised or improperly packaged merchandise may be returned to sender.