At Radiator, we pride ourselves on offering exceptional guarantees to ensure your complete satisfaction with every purchase. Our commitment extends to two distinct warranties: the "No Questions Asked Guarantee" for direct online purchases, and our "Fair Claim" warranty covering defects in materials and workmanship.
With our No Questions Asked Guarantee, you have a generous fourteen (14) days to assess your product. If you're not entirely satisfied for any reason, simply reach out, and we'll resolve the issue promptly and without hassle.
Under our Fair Claim warranty, we stand behind the quality of our products, recognizing the difference between regular use and abuse. We're prepared to address any defects that occur during normal wear and tear, providing repairs or replacements as necessary.
Understanding that everyone utilizes their gear differently, we tailor our warranty approach accordingly. Whether you're a frequent user or an occasional adventurer, we aim to ensure your equipment remains in top condition for as long as possible.
While we're generous with our warranty coverage, certain scenarios are deemed unreasonable, such as damage caused by pets, extreme accidents, improper care, or regular wear and tear from extensive use.
Please note that our warranties only apply to products purchased directly from us or from authorized dealers. Second-hand purchases, including those from online marketplaces, are not covered, regardless of their stated condition.
Our Fair Claim Warranty provides you with specific legal protections, complementing any additional rights you may have under local laws. If you have any inquiries or need to initiate a return, our Customer Service team is available via phone at 1300 195 833 from 8:00 am to 5:00 pm Australian WST or through our online contact form.
Your satisfaction is our priority, and we're committed to ensuring your Radiator experience exceeds expectations every time.
