In addition to our fourteen (14) days No Questions Asked Guarantee for direct online purchases from Radiator, we also guarantee everything we sell to be free from defects in materials and workmanship under our "Fair Claim" warranty. We know the difference between use and abuse and we are prepared to stand by our products. If something happens that shouldn't happen – we'll fix it.
We understand that everyone is different and that we all use and care for our equipment in different ways. Someone who uses their gear several times every week might be satisfied with a typical six month warranty, while someone who only gets in the water occasionally can reasonably expect his equipment to last much longer than the duration of a standard warranty, and we agree.
We know how important it is to be able to rely on your gear and we have total confidence in what we produce. If we think it is Fair and Reasonable to replace or repair your suit, then that's what we will do. If you take good care of your gear and don't abuse it, then you deserve to be taken care of as well.
While we are generous with our Fair Claim warranty we DON'T believe the following examples to be reasonable requests:
The warranty ONLY applies to products bought directly from us or from an Authorised dealer. Second-hand purchases, or E-Bay purchases (and the like) are not covered under warranty, even if the products were listed as "new" or appear to be sold via a shop.
This Fair Claim Warranty gives you specific legal rights. You may also have other rights that may vary from state to state or jurisdiction. If you have any questions about our warranty or would like to schedule a return, simply contact our Customer Service by phone 1300 195 833 8.00am to 5pm Australian WST or email using our contact form.